Customer Grievance Redressal
1. CUSTOMER COMPLAINTS
In case of any complaints regarding delivery of goods/service by the Merchant from where the Customer has purchased the same, the Customer needs to communicate the issue or complaint to the Merchant. The Merchant will conduct an internal inquiry and instruct us with the next course of action.
2. ESCALATION MATRIX
Consumers are requested to read and understand the below escalation matrix to for timely redressal of their concerns.Level 1:
You may report your concern using the below details on any working day between 0900 hours to 1800 hours and we shall respond within 1 Business Day.
Email id for online complaints / suggestion: email@example.comLevel 2:
If your issue is not resolved even after contacting details provided above in Level 1 or if you are not satisfied with the response, you can reach out to the support group using the below details on any working day between 0900 hours to 1800 hours:
Email id for online complaints / suggestion: firstname.lastname@example.orgLevel 3:
If your issue is not resolved even after contacting the support group or if you are not satisfied with the response, you can reach out to our Nodal Officer on any working day between 0900 hours to 1800 hours, details of who are given below:Ms. Sushma Luthra
PHI COMMERCE PRIVATE LIMITED
ADDRESS: FIRST FLOOR, BUILDING #4, COMMERZONE, SAMRAT ASHOKA PATH, OFF AIRPORT ROAD, YERWADA, PUNE – 411006